The Learning Place

For information and support

0800 800 415

Other Cool Things We Do

 

Hospo

For only $250.00 per year you can train recruit and comply with an incredible online platform for the hospitality industry. Visit our website: www.hospo.co.nz/

 

 

Flipped 

Working in partnership with LearnCoach we have together created the only online training and assessment of Achievement Standards in New Zealand. Check out the Flipped website here https://learncoach.co.nz/flipped/

 

 

The Learning Place for Clubs

– Supporting clubs across New Zealand – TLP for Clubs provides compliance and regulatory support for almost 1000 sporting and social clubs across New Zealand. Visit our website: www.tlpforclubs.co.nz/

 

 

Customised Courses

We can also tailor courses specifically for your business. Have a look at some training options below or get in contact with us, if you have other training needs. 

 

1. Train the trainer

Develop your training skills to get the best out of your staff!

Train the trainer is an interactive course that will help you gain the skills you need to train your staff for an efficient, effective and safe team you can rely on. You’ll find out how to motivate your employees ensuring they have the skills and knowledge to perform to a consistently high standard.

People are your greatest resource. Supporting your staff’s career will help you to attract and retain top quality employees.

The course covers:

  • Why staff training is vital for your business
  • An understanding of different learning styles
  • Staff training techniques
  • How to give feedback on staff performance and assess competency

For further information please feel free to contact us:

Phone: 0800 800 415 or alternatively e-mail admin@thelearningplace.co.nz 

 

2. Customer Service

Positive and effective customer service is essential to all organisations’ success and sustainability. Clients and customers more often than not make decisions to engage, purchase and return based upon how well they are treated by the point of contact person.

We offer a range of customer service training options, more importantly we develop training packages that suit your business or organisation. Either based around unit standards or built with your organisation purely in mind our customer service training can deliver tangible improvements in individual’s performance in customer service.

Some of our options are:

Introductory Customer Service

People completing this course should be able to establish and maintain positive customer service interactions in accordance with organisational procedures.

Intermediate Customer service

This course encourages participants to engage in a range of customer service environments and maintain positive customer service interactions. Covers personal presentation, telephone technique as well as positive customer communication.

Advanced Customer Service

This course involves sales and communication techniques in a sales /retail environment. Includes upselling and providing sales methods to increase sales and the profitability of transactions.

To enquire about this course call 0800 800 415 or alternatively e-mail admin@thelearningplace.co.nz 

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