Customer Service Star
Grab your name tag and flash that winning smile, we’re heading into the world of customer service!What you’ll learn
In this interactive, hands-on course, ākonga will explore the art of making great first impressions, handling customer queries with confidence, and creating positive service experiences across a range of settings.
From compliments to complaints, they’ll tackle it all, using their adaptable service styles to charm even the grumpiest of customers.
Custom School Bookings
For secondary schools, we can create this course for your learners. We simply require a minimum of 14 learners for the course to go ahead. If you don't have enough learners, we can promote within other schools to reach our requirement.
Course Requirements:
Learners must be year 12 or 13
Maximum of 16 learners on a course.
Learners must wear closed toed shoes
Learners must attend, participate and engage in all components of this course to meet the required standard. Failure to meet these requirements may result in no academic achievement
This course gains the learner 10 credits at level 3.
Cost:
$250.00Duration:
1 DayTime:
9am - 3pmSkill Standard | SSTitle | Level | Credits | Assessment Style |
|---|---|---|---|---|
40045 | Apply customer service techniques to provide quality customer service interactions | 3 | 10 | Practical |
